READ: Viral Korean complaint resolved in 24 hours

Clark International Airport Corporation (CIAC), a subsidiary of the Bases Conversion and Development Authority (BCDA), resolved in 24 hours a viral social media complaint of a Korean couple over the handling of their baggage and personal belongings after the airport body immediately conducted an investigation to allay concerns of passengers.

The CIAC reviewed the footage of the CCTV positioned at the final security screening area manned by the Office for Transportation Security (OTS).

The video shows that no e-cigarette or vaping device was placed on the tray, contrary to what was stated in the Facebook post. A female OTS staff could also be seen handing a watch over to the couple immediately after she saw it and picked up the item from the X-ray screening area.

The CIAC has also coordinated with the relatives of the couple in Zambales as to how the incident upon their arrival transpired.

In just 24 hours, the complaint was resolved by the CIAC.

In a media briefing, CIAC President Alexander Cauguiran and Customs Port of Clark District Collector Maritess Martin showed the items brought by the couple that include a branded ladies' bag and assorted cosmetics that were valued by the Bureau of Customs (BOC) at USD$677, or Php35,000, which is more than the Php10,000 regulation or the de minimis value taxable under the Customs Modernization and Tariff Act.

The CIAC reiterates that it implements strict anti-pilferage measures at the airport covering all airline personnel, security service providers, and ground handling companies. These include the use of body cameras and the installation of additional CCTVs at the baggage conveyor area.

Passengers also have easy access to 24/7 passenger assistance desks at the departure and arrival areas of the Clark airport to ensure their travel is stress-free.

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