FIFA 15 How to Play- Help and Support

EA Sports are aware of several issues affecting our FIFA players at this time.

"We've received reports that some players are not able to open their free Gold Packs in FIFA Ultimate Team on PC. Our team is investigating this issue in order to find a solution. Please stay tuned for updates".

IFA 15 Ultimate Team features over 10,000 players from over 500 licensed teams. Plus, over 30 real leagues and stadiums! Build a dream squad of footballers and put them to the test. From the English Premier League, La Liga, and MLS, to the German Bundesliga and beyond. Take the thrill of football with you wherever you are with the most authentic football game on the App Store.

This app offers in-app purchases. You may disable in-app purchasing using your device settings. Consult the bill payer before making any in-app purchases.


Connectivity errors:

Some players may experience intermittent connectivity to FUT on Xbox 360, PlayStation 4 / 3, PC, and mobile.
PlayStation 4 connectivity and lag
Are you unable to connect to FIFA Ultimate Team servers?
Some players are experiencing hanging at the end of online / offline FUT matches.

Crashing errors and bugs:

Some players are experiencing crashing or freezing after selecting a language.
Short PC name bug causing players to stay in midfield
Some players are receiving a censored word error when naming their Ultimate Team.
Some players are unable to edit their Pro Club players on PC.

Account errors:

Some players are getting locked out of FUT after entering their security question's answer incorrectly too many times. If you've forgotten your security answer, you can reset it by logging in from your trusted console.

Purchasing, trading and other item-related errors:

FUT Transfer Market players are stuck at a limit of 30 items.
Is your Messi loan player not available after redeeming your codes?
Some PC players are unable to open free Gold Packs in FIFA Ultimate Team on PC or having purchasing issues with FIFA Points or Coins.

There may also be some other steps you need to take to get started with FIFA Ultimate Team:

To access the FUT Web App you should make sure that you verify your login information.
Make sure your Web App email address is linked to your Origin account.
Did you get an unable to use purchased FIFA Points error in FUT 15 Web App? Make sure you log into Ultimate Team on the full game first.
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